VIER GmbH

Centralized processes significantly shorten time-to-hire

Services & Agencies
Tech
201-500
employees
Hannover
,
Germany

About VIER GmbH

VIER GmbH, based in Hanover, develops AI-based communication solutions for customer service. Created in 2021 from the merger of several specialist companies, VIER offers intelligent inbound and outbound systems that combine human and artificial intelligence to automate service processes and improve the customer experience. Over 200 employees serve more than 1,000 customers in Germany and Switzerland.

3 Hires
PHP
2 Hires
IT
1 Hire
Kotlin
1 Hire
Product Owner
Ralf Reese
Recruiting Lead
"

Instaffo helps us recruit tech talent in a more targeted, faster, and more structured way. The platform is clear, efficient, and team-oriented—exactly what we need in a dynamic organization.

"

Before: The challenge without Instaffo

VIER GmbH, a company specializing in AI-based communication solutions, was specifically looking for tech talent, particularly for Java and backend development. The recruiting processes were highly decentralized, which led to an inconsistent candidate experience and a high level of internal coordination effort.

Before Instaffo, recruiting was faced with the following problems:

  • Recruiting was carried out in parallel by specialist departments and HR, without clear ownership.
  • There was no central system for coordinating or documenting application processes.
  • Candidates were sometimes contacted multiple times—or received no feedback at all.
  • Active sourcing was time-consuming and ineffective.
  • Specialist departments had neither access to tools nor a structured database for evaluation.

Negative consequences

  • Confusion and redundancy: Candidate communications duplicated by different team members.
  • Slow processes: Unclear responsibilities led to delays in the selection process.
  • Lack of control: There were no data-based insights into the effectiveness of measures.
  • Poor candidate experience: Some applicants received no feedback or inconsistent support.

Now: Recruiting with Instaffo

With Instaffo, VIER succeeded in structuring and professionalizing its recruiting processes in a sustainable manner:

  • Central platform for all stakeholders: HR, tech teams, and hiring managers access the same interface.
  • Matching-based talent access: Highly relevant candidates who are open to change are suggested directly.
  • Collaborative evaluation: The team can act in a coordinated manner with notes, tags, and feedback functionality.
  • Clear communication structure: Every step in the process is documented and traceable.
  • Shorter time-to-decision: Less coordination, more commitment.

Positive Outcomes

  • Uniform processes: Clear responsibilities, central platform, transparent communication.
  • Fast decision-making: Specialist departments have direct access to profiles and feedback.
  • Better fit: The proposed candidates meet both technical and cultural requirements.
  • Reduced workload for HR: Standardized processes and a clear structure in the tool save time and reduce errors.
  • Measurability: KPIs and performance data assist with internal reporting and optimization.
“Instaffo has helped us move our recruiting from gut feeling to control—with data, structure, and a real eye for quality.”
“We now talk about facts and matching, not assumptions—that's a huge step forward.”

Conclusion

With Instaffo, VIER has found not just a tool, but a process partner that brings transparency, efficiency, and quality to recruiting. Especially in a complex, decentralized setup, the platform ensures order, measurable success, and a greatly improved applicant experience.

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